Mystery Shopping for Fitness Businesses

From Mystery Shopper to Unexpected Membership!

What started out as a standard mystery shop assignment for one of my team (let’s call her by her ‘alias’ name Chloe) turned into a fabulous win win situation for both my client and for Chloe!

A Day in the Life of a Mystery Shopper

Mystery Shopping is a challenging but fascinating job and I never know what to expect when I walk into any fitness/health/wellbeing facility. I actively engage in conducting numerous Mystery Shops myself, and I love immersing myself in the diverse ‘In Club Experience’ firsthand at the clubs we visit.

What Is A ‘Top Gun’?

At Mystery Shopping for Fitness Businesses, we define a ‘Top Gun’ as a team member who consistently provides outstanding customer service that shines through among the thousands of Mystery Shopping Call Evaluations and Walk in Tours, that we conduct every year.

Tailoring Language to Specific Demographics

Recent Mystery Shopping data has revealed that we need to emphasize to our teams the importance of adjusting their language when speaking with different age demographics.