After mystery shopping fitness businesses across Australia (and now New Zealand) for over a decade there is one question that has frustrated us: how do we reward a staff member immediately who delivers the perfect tour?
Our reports are raw, real, and full of relevant insights. Our clients love them, using them to refine their sales processes and enhance their in club experience with personalised training and group training.
What if someone delivers a perfect tour? Shouldn’t we be able to say “well done” immediately?
Immediate positive feedback is crucial for repeating great behaviour – taken directly from psychology manuals:
“Positive reinforcement refers to the introduction of a desirable or pleasant stimulus after a behaviour. The desirable stimulus reinforces the behaviour, making it more likely that the behaviour will reoccur.”
We send one of our trained mystery shoppers in to your facility during staffed hours.
If they conduct what our mystery shopper deems is a perfect tour, then when the staff member asks them to join they will respond, “You’ve just been mystery shopped. It was a perfect tour and here is $50”
They will hand over $50 cash!
Your Cash For Perfection includes:
The Fine Print:
