Top Guns for April 2025!
Month Two Wraps Up As The Top Gun Competition Heats Up!
Top Guns for March 2025!
In March, we conducted over 500 Mystery Shops across Australia, and selecting our top three was a particularly challenging task. In fact, the quality of performance was so high in our shortlist of 10 that we could not narrow it down to just three individuals this month, so we are recognising four exceptional team members.
Tailoring Language to Specific Demographics
Recent Mystery Shopping data has revealed that we need to emphasize to our teams the importance of adjusting their language when speaking with different age demographics.
Gender and Communication
Do we communicate differently and handle an incoming call enquiry in a different manner depending upon the voice on the other end of the phone?
Get A Clear Picture Of Just What Happens In Your Business
In the competitive fitness industry even the smallest change in your customer service can produce more sales.
Have You Called Your Business Lately?
Your phone manner is quite possibly the first and most important interaction to create a good impression to a prospective member.