The Brave, The Blind and The Blunt Truth
It takes courage to be mystery shopped. Are you a courageous gym owner? Many owners and operators would rather not know. They would prefer to assume their staff are doing great, their systems are perfect and their members are happy.
A Regional Manager Was in Tears!
Recently I spoke with a Regional Manager from a group of Anytime Fitness clubs in Australia. When I shared the exciting news that one of the manager’s team members had been awarded Top Gun of the Month, the manager had more than one tear in her eye.
Real Thoughts from Real People – Why Our Mystery Shopping Stands Out
I know, I know, you have heard it all before from me “Real insights, honest feedback, better service.” But hear me out, because I am saying it again and I really mean it.
What Sets Us Apart From Other Mystery Shopping Companies?
Chatting to clients recently I realised that there are several things that truly set us apart from other mystery shopping companies.