Beyond The Score! Unlocking the Full Value of Mystery Shop Evaluations

It is very tempting for our clients to zero in on the final score on mystery shop reports – after all, numbers seem like the most straightforward measure of performance. But this is NOT the case – focusing solely on the score can lead to a narrow understanding of what is truly happening in your business.
ICYMI – The Power of Storytelling: (And a true story)

The power of storytelling can set you apart from the others. It conveys messages in a very relatable manner that will both inspire
and motivate.
The Secret Weapon for Gym Success: Harnessing the Power of Mystery Shopping

For you to excel in the competitive fitness industry, understanding and improving the customer’s initial sales journey is paramount.
Tailoring Language to Specific Demographics

Recent Mystery Shopping data has revealed that we need to emphasize to our teams the importance of adjusting their language when speaking with different age demographics.
Gender and Communication

Do we communicate differently and handle an incoming call enquiry in a different manner depending upon the voice on the other end of the phone?
Try Standing & Smiling When Taking Incoming Calls

When you answer the phone with a smile on your face and standing up you are actually communicating a ton of non-verbal cue’s through your voice tone.
The Secret of Active Listening

There is a huge difference between hearing and listening. Hearing alone is not enough – you need to understand what is being said and why.
Mystery Shop – Discovers a ‘Blind Spot’

Our Mystery Shopping team recently discovered a problem that could have had a monumentally negative impact, not to mention lost sales.
Who are our Mystery Shoppers? A question we often get asked

You need great Mystery Shoppers to be able to get the results for you. Our shoppers are experienced in mystery shopping the fitness industry and are carefully selected for each of our clients individually.