Mystery Shopping for Fitness Businesses

Beyond The Score! Unlocking the Full Value of Mystery Shop Evaluations

It is very tempting for our clients to zero in on the final score on mystery shop reports – after all, numbers seem like the most straightforward measure of performance.  But this is NOT the case – focusing solely on the score can lead to a narrow understanding of what is truly happening in your business.

What Is A ‘Top Gun’?

At Mystery Shopping for Fitness Businesses, we define a ‘Top Gun’ as a team member who consistently provides outstanding customer service that shines through among the thousands of Mystery Shopping Call Evaluations and Walk in Tours, that we conduct every year.