Time to Reward The Amazing Tours In Your Gym
After mystery shopping fitness businesses across Australia (and now New Zealand) for over a decade there is one question that has frustrated us: how do we reward a staff member immediately who delivers the perfect tour?
The Perils of Unanswered Web Enquiries
In the words of one of my Mystery Shoppers “I was ghosted”. Picture this: You’re eager to kickstart a new journey at a fitness club.
The Authenticity Of Mystery Shopping – Genuine Words Matter
At Mystery Shopping for Fitness Businesses the authenticity of our reporting is why our clients love their reports. The genuine unfiltered feedback sets us apart from our competitors.
A Day in the Life of a Mystery Shopper
Mystery Shopping is a challenging but fascinating job and I never know what to expect when I walk into any fitness/health/wellbeing facility. I actively engage in conducting numerous Mystery Shops myself, and I love immersing myself in the diverse ‘In Club Experience’ firsthand at the clubs we visit.
ICYMI – The Power of Storytelling: (And a true story)
The power of storytelling can set you apart from the others. It conveys messages in a very relatable manner that will both inspire
and motivate.
The Secret Weapon for Gym Success: Harnessing the Power of Mystery Shopping
For you to excel in the competitive fitness industry, understanding and improving the customer’s initial sales journey is paramount.
What Is A ‘Top Gun’?
At Mystery Shopping for Fitness Businesses, we define a ‘Top Gun’ as a team member who consistently provides outstanding customer service that shines through among the thousands of Mystery Shopping Call Evaluations and Walk in Tours, that we conduct every year.
Tailoring Language to Specific Demographics
Recent Mystery Shopping data has revealed that we need to emphasize to our teams the importance of adjusting their language when speaking with different age demographics.
Your Business Voicemail Is A Marketing Message
Having a voicemail message is crucial and just as crucial is that your message conveys your brand.
Try Standing & Smiling When Taking Incoming Calls
When you answer the phone with a smile on your face and standing up you are actually communicating a ton of non-verbal cue’s through your voice tone.