We are Exclusive to the Fitness Industry with In-Depth Industry Knowledge
Chatting to clients recently I realised that there are several things that truly set us apart from other mystery shopping companies.
We pride ourselves as being boutique and exclusive to the Fitness Industry. While boutique in nature, we are far from small—2025 has already proven to be an extraordinary year for us. By mid-year, we’re on track to conduct approximately 3,000 mystery shops across Australia for a diverse range of fitness brands.
When we say ‘boutique,’ we mean personalised, tailored, and exclusive. Unlike other companies that use a one-size-fits-all approach, we are selective. Our Mystery Shoppers do not jump on a ‘portal’ and choose assignments – quite the opposite in fact – we hand select the mystery shopper based on a careful match to the assignment’s needs—age, demographic, location, experience, and more.
Whether we need a seasoned fitness enthusiast to test your gym’s experience or a newcomer to gauge how welcoming your environment is for beginners, we ensure the perfect fit.
At first glance, mystery shopping might seem like simply evaluating customer service. But we dive much deeper. Our reports go beyond checklists—they include quality feedback, customer journey analysis, and recommendations. It’s all about providing you with the tools to improve your customer experience continuously, leading to higher satisfaction and better business outcomes.
Ready to take your fitness brand to the next level with personalised mystery shopping services exclusive to and knowledgeable about our industry? Let’s connect and see how we can help you deliver the ultimate customer experience!
If you’d like to discuss Mystery Shopping for your fitness business, contact Lisa on 0422 900 951 or drop her an email.
Experienced and results orientated Lisa delivers exceptional customer service, reflecting her commitment to her clients’ success. She combines a warm, compassionate personality with steely determination and focus. Lisa’s early experience working in Media followed by her career in the Real Estate Industry that spans over 25 years is where she has honed her Sales, Marketing and Customer Service skills. Dedicated to her clients’ success shines through in her everyday approach and she is both passionate and proactive with a genuine knowledge and belief that Mystery Shopping can make a huge difference in your business. Lisa is an avid bibliophile and works as a writer and editor in her spare time.