Do you want to hear something funny?
At Mystery Shopping for Fitness Businesses, we actually pride ourselves on being boutique. Not small – but boutique! The difference?
Being boutique means we care.
- We care about our customers.
- We care about our clients.
- We care about our mystery shoppers.
- And we care about the fitness industry in general.
That care shows up in the way we deliver our service.
“No One Called Us…”
Here’s where it gets funny. Every month, I will hear from five to ten owners who say:
- “No one called.”
- “No one visited.”
- “We didn’t receive a web enquiry.”
Now, as I’ve said in a previous blog, the foundation of this whole process is trust. We’re not out to catch people doing things wrong.
But because we are boutique, because we are fastidious and because we keep meticulous records, I can respond within hours with proof:
- A screenshot of the call log.
- A copy of the text message.
- A timestamped email.
Our Accuracy Record
Here’s the killer: in the last ten months, out of nearly 5,000 reports, the amount of human errors we can count on one hand!
That’s 500 reports every month, with an accuracy rate that would make most industries envious.
Rarely a “Thank You”
And yet when I reply with screenshots and timestamps, rarely does an owner come back and say, “thank you.”
But that’s not why we do it.
We do it because we run our business with integrity. We do it because we want to improve the sales processes of every client we work with. We do it because being boutique means we can move fast, respond personally and deliver service that bigger companies simply can’t.
The Bottom Line
Our fastidious record keeping, our care and our commitment mean you can trust the data you get from us.
So when you put it all together—
- the accuracy,
- the responsiveness,
- the integrity,
Why wouldn’t you mystery shop with us?
Experienced and results orientated Lisa delivers exceptional customer service, reflecting her commitment to her clients’ success. She combines a warm, compassionate personality with steely determination and focus. Lisa’s early experience working in Media followed by her career in the Real Estate Industry that spans over 25 years is where she has honed her Sales, Marketing and Customer Service skills. Dedicated to her clients’ success shines through in her everyday approach and she is both passionate and proactive with a genuine knowledge and belief that Mystery Shopping can make a huge difference in your business. Lisa is an avid bibliophile and works as a writer and editor in her spare time.