Mystery Shopping for Fitness Businesses

Having a voicemail message is crucial and just as crucial is that your message conveys your brand.

Now is the perfect opportunity to put together a new, fresh, and professional voicemail greeting.  Remember your voice message will determine how your caller perceives you and your club.

Here are some tips:

  • Set the tone, sound professional, sound upbeat but don’t rush it.
  • Keep it short, simple and make your greeting unique.
  • Ensure message is clear, concise and with no background noise.
  • Don’t apologise for being unavailable – our Clubs get busy, it’s okay to acknowledge you have missed a call.

Consider these examples to get your started:

  • “Hi there, thanks for calling XYZ Fitness. We are either on the other line or assisting our valued members …….” 
  • “You have reached XYZ Fitness, let us know the reason for your call and tell us when the best time is to return your call…”

The most important tip of all:  return all messages including missed calls that may have not left a message.   Treat every single call as a golden opportunity to get a new member.

Mystery Shoppers for your business are the key to unlock great potential! 

Our mission is to encourage, grow and facilitate outstanding customer service, leading to member satisfaction and increased business.

Our Mystery Shopping program is adapted exclusively for the fitness industry and your unique business requirements. We will give you the best corrective feedback and data. Each report you receive will provide super useful information for your business. Our reports will enable you to have transformative insights and determine priorities that allow our clients to take action, to affect positive change and drive improved business performance.

Our Mystery Shopping program is conducted with integrity and discretion.

Consider making mystery shopping an ongoing part of your overall company initiatives to develop real awareness of customer service and reinforce your sales!