The Brave, The Blind and The Blunt Truth
It takes courage to be mystery shopped. Are you a courageous gym owner? Many owners and operators would rather not know. They would prefer to assume their staff are doing great, their systems are perfect and their members are happy.
A Day in the Life of a Mystery Shopper
Mystery Shopping is a challenging but fascinating job and I never know what to expect when I walk into any fitness/health/wellbeing facility. I actively engage in conducting numerous Mystery Shops myself, and I love immersing myself in the diverse ‘In Club Experience’ firsthand at the clubs we visit.