The Fear Factor for Business Owners – Mystery Shopping!
It is such a pleasure to deliver amazing reports to our clients – however it is the less favourable reports that truly test both my resilience and that of my clients.
Impressive Greetings: Insights From Mystery Shopping
I am going to share some wonderful positive feedback from our mystery shoppers who toured Clubs over the past month, along with my personal favourite recent welcoming experience.
Time to Reward The Amazing Tours In Your Gym
After mystery shopping fitness businesses across Australia (and now New Zealand) for over a decade there is one question that has frustrated us: how do we reward a staff member immediately who delivers the perfect tour?
The Perils of Unanswered Web Enquiries
In the words of one of my Mystery Shoppers “I was ghosted”. Picture this: You’re eager to kickstart a new journey at a fitness club.
The Authenticity Of Mystery Shopping – Genuine Words Matter
At Mystery Shopping for Fitness Businesses the authenticity of our reporting is why our clients love their reports. The genuine unfiltered feedback sets us apart from our competitors.
Textual Harassment & Navigating the Fine Line between Persistence & Annoyance
As much as follow up is an extremely important part of nurturing relationships and communicating promotional offers etc. there must be a balance between persistence and annoyance.
From Mystery Shopper to Unexpected Membership!
What started out as a standard mystery shop assignment for one of my team (let’s call her by her ‘alias’ name Chloe) turned into a fabulous win win situation for both my client and for Chloe!
A Day in the Life of a Mystery Shopper
Mystery Shopping is a challenging but fascinating job and I never know what to expect when I walk into any fitness/health/wellbeing facility. I actively engage in conducting numerous Mystery Shops myself, and I love immersing myself in the diverse ‘In Club Experience’ firsthand at the clubs we visit.
ICYMI – The Power of Storytelling: (And a true story)
The power of storytelling can set you apart from the others. It conveys messages in a very relatable manner that will both inspire
and motivate.
The Secret Weapon for Gym Success: Harnessing the Power of Mystery Shopping
For you to excel in the competitive fitness industry, understanding and improving the customer’s initial sales journey is paramount.