The Secret Weapon for Gym Success: Harnessing the Power of Mystery Shopping
For you to excel in the competitive fitness industry, understanding and improving the customer’s initial sales journey is paramount.
ICYMI – Don’t Forget The Over 50 Prospective Members
The over 50’s demographic has the economic power to make or break you. And yet, you don’t see us, you don’t rate us, and you are not courting us… More fool you.
Unveiling the Potential: The Power of Mystery Shopping in Gyms
In the fast-paced world of fitness, staying ahead of the competition is crucial. Gym owners and managers are constantly seeking ways to enhance their services and boost sales. One powerful tool that often goes
overlooked is mystery shopping.
Tailoring Language to Specific Demographics
Recent Mystery Shopping data has revealed that we need to emphasize to our teams the importance of adjusting their language when speaking with different age demographics.
Gender and Communication
Do we communicate differently and handle an incoming call enquiry in a different manner depending upon the voice on the other end of the phone?
Get A Clear Picture Of Just What Happens In Your Business
In the competitive fitness industry even the smallest change in your customer service can produce more sales.
Have You Called Your Business Lately?
Your phone manner is quite possibly the first and most important interaction to create a good impression to a prospective member.
Your Business Voicemail Is A Marketing Message
Having a voicemail message is crucial and just as crucial is that your message conveys your brand.
Try Standing & Smiling When Taking Incoming Calls
When you answer the phone with a smile on your face and standing up you are actually communicating a ton of non-verbal cue’s through your voice tone.
The Secret of Active Listening
There is a huge difference between hearing and listening. Hearing alone is not enough – you need to understand what is being said and why.