There is a huge difference between hearing and listening. Hearing alone is not enough – you need to understand what is being said and why.
We have all heard of the term ‘active listening’ but what really is active listening and how do we teach ourselves this very valuable communication technique?
Here are some top tips for your team master this technique.
- Maintain eye contact through the conversation and use non-verbal cues (such as tilting your head or nodding). Show open body language – lean in slightly and express yourself with your hands open and palms up.
- Don’t interrupt – but when there is a pause think about what next to say or try to paraphrase. This means repeating what the other person has said (but in your own words) this confirms to them that you are both listening and understanding what they are saying.
- Don’t be afraid to clarify – ask a probing question to clear up anything you may misinterpret. Try asking specific questions such as “Tell me more about ….”
- Practice your skills with every conversation you have and before you know it you will be actively participating in conversations and in turn this will help you build a better connection by showing that you do listen and you do care!
And the best tip of all: when in doubt talk less & listen more!
Mystery Shoppers for your business are the key to unlock great potential!
Our mission is to encourage, grow and facilitate outstanding customer service, leading to member satisfaction and increased business.
Our Mystery Shopping program is adapted exclusively for the fitness industry and your unique business requirements. We will give you the best corrective feedback and data. Each report you receive will provide super useful information for your business. Our reports will enable you to have transformative insights and determine priorities that allow our clients to take action, to affect positive change and drive improved business performance.
Our Mystery Shopping program is conducted with integrity and discretion.
Consider making mystery shopping an ongoing part of your overall company initiatives to develop real awareness of customer service and reinforce your sales!
Experienced and results orientated Lisa delivers exceptional customer service, reflecting her commitment to her clients’ success. She combines a warm, compassionate personality with steely determination and focus. Lisa’s early experience working in Media followed by her career in the Real Estate Industry that spans over 25 years is where she has honed her Sales, Marketing and Customer Service skills. Dedicated to her clients’ success shines through in her everyday approach and she is both passionate and proactive with a genuine knowledge and belief that Mystery Shopping can make a huge difference in your business. Lisa is an avid bibliophile and works as a writer and editor in her spare time.