Mystery Shopping for Fitness Businesses

A Mystery Shopping program requires meticulous planning and needs to be conducted with the right energy and in a professional manner and we therefore carefully recruit our shoppers.

You need great Mystery Shoppers to be able to get the results for you.  Our shoppers are experienced in mystery shopping the fitness industry and are carefully selected for each of our clients individually.

So what set of skills & personality traits does Active Management look for in our team of Mystery Shoppers?

First and foremost our shoppers are honest and objective.  Mystery Shopping reports are not reviews or opinions.  They are factual statements and most importantly must be objective.  Attention to detail, a great memory and a flair for language and communication are all skills that we look for.

Our shoppers are comfortable ‘acting’ and will play their scenario well when they visit your facility.  They are discreet, friendly, casual and curious!  They will observe and interact with your staff and they will be factual in what they report.  All shapes and sizes, age groups & gender are well represented.

When the reports come in, we check, validate, re-read and ensure they are of a high quality and the feedback we deliver is easily understood, sharp, concise and insightful.

Mystery Shoppers for your business are the key to unlock great potential! 

Our mission is to encourage, grow and facilitate outstanding customer service, leading to member satisfaction and increased business.

Our Mystery Shopping program is adapted exclusively for the fitness industry and your unique business requirements. We will give you the best corrective feedback and data. Each report you receive will provide super useful information for your business. Our reports will enable you to have transformative insights and determine priorities that allow our clients to take action, to affect positive change and drive improved business performance.

Our Mystery Shopping program is conducted with integrity and discretion.

Consider making mystery shopping an ongoing part of your overall company initiatives to develop real awareness of customer service and reinforce your sales!